Policies

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When booking an appointment, a valid card on file is required, however, your card will not be charged at the time of booking. It will only be charged in accordance with the cancellation policy if you fail to cancel, reschedule, or arrive on time for your appointment.

It is highly recommend to schedule a consultation before booking your first treatment. It does not cost you anything and will give us a chance to discuss your skin goals, assess your skin, and determine which treatments are the best fit for you.

New patients are required to complete an intake form prior to their appointment. This will be emailed to you immediately after booking. Please ensure all health and consent forms are completed before arriving to your appointment. If they are not filled out in advance, you will be required to do so upon arrival, which may cut into your service time with no price adjustments.

If you are receiving a med spa service for the first time, a Good Faith Exam (GFE) is required prior to treatment. This is a brief consultation usually done in-office when you come in by one of our medical directors at Aesthetic Collective to assess your overall health and clear you for med spa treatments if you're a suitable candidate. This does not cost you anything and is a once a year requirement that typically takes less than 5 minutes to ensure your safety and eligibility.

By scheduling an appointment, you agree to the cancellation policy below.

Vital Skin Spa is committed to providing all patients with exceptional care. We understand that situations may arise that prevent you from keeping your appointment. However, when an appointment is canceled without giving enough notice, it prevents another patient from being seen and represents a loss of both time and income. We greatly appreciate your courtesy and understanding. 

Please text 515-329-0330 as soon as possible if you are running more than 15 minutes late or need to cancel or reschedule your appointment. Since messages can get lost on social media, please do not contact us there regarding appointment changes. If you are more than 15 minutes late, your appointment may need to be rescheduled.

Appointments must be canceled or rescheduled at least 24 hours in advance. Less than 24 hours' notice or a no-show for any appointment will result in a $75 charge to the card on file. Patients with unpaid fees will be unable to book future appointments until the balance has been paid. As a courtesy, appointment confirmation reminders are sent 48 and 24 hours in advance via text and/or email, allowing you the opportunity to confirm or cancel your appointment.

If three or more no-shows or last-minute cancellations occur over any span of time, Vital Skin Spa reserves the right to refuse future service or require a non-refundable deposit for future appointments. Refusal to follow business policies or inappropriate behavior will result in immediate termination of services.

All major credit cards are accepted, as well as Apple Pay, Venmo, Cash App, or cash. Checks are not accepted. For payment plan options on med spa services, Aesthetic Collective offers Cherry.

Please note that cards kept on your file are only used for cancellation policy enforcement and cannot be used to check out after your appointment. Payment for services rendered must be made in person at the time of your appointment using your preferred form of payment.

Once services are rendered, there are no refunds. Aesthetic procedures come with no warranty, guaranteed or implied, of any certain result and vary from patient to patient. If you have experienced reactions in the past or have any known or possible known allergies or irritants, please indicate this within your intake form.

All product purchases are final sale. Defective products may be exchanged within 14 days for the same product. 

If you are dissatisfied in any aspect, please contact Vital Skin Spa as soon as possible so we can work with you to find a suitable resolution.