Policies

Late Policy

Cancellations

We work hard to accommodate, but sometimes it just isn’t possible. If you are late to your appointment, your service may be shortened. If you are more than 15 minutes late, your appointment may be cancelled and you will be charged $50 per the cancellation policy as we cannot fulfill your service at that point. Please try to arrive 5 minutes prior to your appointment so we can spend more time on YOU. If you are running late for any reason, please contact us right away.

Cancellations

Things happen, we get it! For your convenience, all appointments cancelled 24 hours prior will be free of charge. Less than 24 hours notice of cancellation will result in a charge of $50. If you fail to pay or your card declines, you will be unable to re-book until fee is paid. We understand that emergencies do arise and we will take that into consideration. To cancel your appointment, please either contact us, refer back to your confirmation email, or log in to your account.

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No-Shows

Cancellations

No-Shows

We respect your time, and kindly ask that you respect ours in return. When you no-show your appointment, we are unable to fill that space, and consequently lose time and money. No-show appointments will result in a charge equal to 50% of the reserved service amount. Missed consultations will be charged $50. If you fail to pay or your card declines, you will be unable to re-book until fee is paid. This fee helps offset the costs incurred due to the reserved time that could have been allocated to another client.

Refunds

Payment Methods

No-Shows

We are committed to providing exceptional skin care services and products. We stand behind the quality of our services and products, and we strive to ensure your satisfaction. Once services are rendered, there are no refunds. Aesthetic procedures come with no warranty, guaranteed or implied, of any certain result. While we do not provide refunds, we are dedicated to meeting and exceeding your expectations. If you are dissatisfied in any aspect, please let us know upfront as soon as possible so we can work with you to find a suitable resolution. *Unopened products may be returned within 14 days.

Payment Methods

All major credit cards and Apple Pay are honored. Due to the rise in credit card fees, a 2.9% processing fee will be added to all card payments. You may use Venmo, PayPal or cash. Sorry, no personal checks at this time.

For payment plan options, we offer Afterpay or Cherry through Alle. Find a payment plan that works for you with an APR starting as low as 0%. Click the links to check your eligibility (this won't affect your credit score.)