Policies

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We accept all major credit cards, Apple Pay, Venmo, Cash App, or cash. Checks are not accepted. For payment plan options, we offer Cherry or Allē.

Aesthetic Collective is a partner of Allē and accepts loyalty points towards qualifying services.

New clients are required to complete an intake form prior to their appointment. This will be emailed to you immediately after booking. Please ensure all health and consent forms are completed before arriving to your appointment. If they are not filled out in advance, you will be required to do so upon arrival, which may cut into your service time with no price adjustments.

I highly recommend scheduling a consultation before booking your first treatment. It does not cost you anything and will give us a chance to discuss your skin goals, assess your skin, and determine which treatments are the best fit for you.

If you are receiving a med spa service for the first time, a Good Faith Exam (GFE) is required before your appointment. This is a brief medical evaluation performed by one of our medical directors at Aesthetic Collective to assess your overall health and clear you for treatment if you're a suitable candidate. This does not cost you anything and is a once a year requirement that typically takes less than 5 minutes to ensure your safety and eligibility.

By scheduling an appointment, you agree to the cancellation, no-show, and late rescheduling policy below.

A valid card on file is required when booking an appointment. Your card will not be charged at the time of booking. It will only be charged in accordance with this cancellation policy if you fail to cancel, reschedule, or arrive on time for your appointment.

Please text 515-329-0330 as soon as possible if you are running late or need to cancel or reschedule. Since messages can get lost on social media, please do not contact me there for appointment changes. 

If you are more than 15 minutes late, your appointment may need to be rescheduled and the card on file may be charged a $50 fee. I will always do my best to accommodate you and adjust the service so it can be completed efficiently within the remaining time, if possible.

Appointments must be canceled or rescheduled at least 24 hours in advance. Last minute notices will result in a $50 charge to the card on file.

No-shows may result in a charge of 50% of the total service amount. When you do not show up for your scheduled appointment, that reserved time cannot be filled and represents a loss of both time and income as I am an appointment-based business. 

As a courtesy, appointment confirmation reminders are sent 48 and 24 hours in advance via both text and email, allowing you the opportunity to confirm or cancel your appointment.

Repeated cancellations, no-shows, refusal to follow spa policies, or inappropriate behavior may result in refusal of future service.

Once services are rendered, there are no refunds. Aesthetic procedures come with no warranty, guaranteed or implied, of any certain result and vary from patient to patient. If you have experienced reactions in the past or have any known or possible known allergies or irritants, please indicate this within your intake form.

All product purchases are final sale. Defective products may be exchanged within 14 days for the same product. 

If you are dissatisfied in any aspect, please contact me as soon as possible so I can work with you to find a suitable resolution.