All major credit cards and Apple Pay are honored. Due to the rise in credit card fees, a 2.6% processing fee will be added to all card payments. You may also pay via Venmo, Cash App, or cash. Sorry, no personal checks at this time.
For payment plan options, we offer Cherry through Alle and Afterpay. Find a payment plan that works for you with an APR starting as low as 0%. Check your Cherry eligibility here or download the Afterpay app here.
New clients are required to complete an in-depth consultation form prior to their appointment. This will be emailed to you immediately after booking. Please ensure all health and consent forms are completed before arriving to your appointment. If not filled out in advance, you will be required to do so upon arrival, which may cut into your service time with no price adjustments.
If you are a new client receiving a med spa service, a Good Faith Exam (GFE) is required before your appointment. A GFE is a brief medical evaluation performed by one of our medical directors to assess your overall health and determine if you’re a suitable candidate for the treatment. This is a one-time requirement that typically takes less than 5 minutes and ensures your safety and eligibility.
Please contact us via text or call as soon as possible if you are going to be late to your appointment. Since messages tend to get lost on Instagram, it is not the place to cancel or reschedule appointments. If you are more than 15 minutes late, your appointment may be canceled and you will be subject to a fee of $50 as we cannot fulfill your service at that point.
Appointments must be rescheduled or canceled 24 hours in advance. Last minute notices may be subject to a fee of $50. If you fail to pay or your card declines, you will not be able to re-book until fee is paid. We understand life happens, and emergencies do arise, therefore we will take that into consideration.
No call no shows may be subject to 75% of the total service amount. Missed consultations will be subject to a fee of $50. If you fail to pay or your card declines, you will not be able to re-book until fee is paid. We respect your time, and kindly ask that you respect ours in return. When you no-show your appointment, we are unable to fill that space, and consequently lose money and time as we are an appointment-only run business. As a courtesy, appointment confirmation messages are sent 48 hours in advance by both SMS and email.
Repeated cancellations or no-shows, refusal to abide by spa policies, or inappropriate behavior will result in refusal of service. Vital Skin Spa reserves the right to refuse service to anyone for any reason.
All purchases at Vital Skin Spa are final sale. We stand behind the quality of our services and products, and we strive to ensure your satisfaction. Once services are rendered, there are no refunds. Aesthetic procedures come with no warranty, guaranteed or implied, of any certain result. If you have experienced reactions in the past or have any known or possible known allergies/irritants, please indicate this within your intake form. As a small business, we unfortunately cannot sustain the same kinds of returns/ exchanges a large corporate business can. If you are dissatisfied in any aspect, please let us know upfront as soon as possible so we can work with you to find a suitable resolution.