We work hard to accommodate, but sometimes it just isn’t possible. If you are late to your appointment, your service may be shortened. If you are more than 15 minutes late, your appointment may be cancelled and you will be charged $50 per the cancellation policy as we cannot fulfill your service at that point. If you are running late for any reason, please contact us right away.
Things happen, we get it! For your convenience, all appointments cancelled 24 hours prior will be free of charge. Less than 24 hours notice of cancellation may result in a charge of $50. If you fail to pay or your card declines, you will be unable to re-book until fee is paid. We understand that emergencies do arise and we will take that into consideration. To cancel your appointment, please either contact us, refer back to your confirmation email, or log in to your account.
We respect your time, and kindly ask that you respect ours in return. When you no-show your appointment, we are unable to fill that space, and consequently lose money and time as we are an appointment-only run business. No-show appointments will result in a charge equal to 50% of the reserved service amount. Missed consultations will be charged $50. If you fail to pay or your card declines, you will be unable to re-book until fee is paid. This fee helps offset the costs incurred due to the reserved time that could have been allocated to another client.
We are committed to providing exceptional skin care services and products. We stand behind the quality of our services and products, and we strive to ensure your satisfaction. Once services are rendered, there are no refunds. Aesthetic procedures come with no warranty, guaranteed or implied, of any certain result. While we do not provide refunds, we are dedicated to meeting and exceeding your expectations. If you are dissatisfied in any aspect, please let us know upfront as soon as possible so we can work with you to find a suitable resolution. *Unopened products may be returned within 14 days.
All major credit cards and Apple Pay are honored. Due to the rise in credit card fees, a 2.6% processing fee will be added to all card payments used on services. You may use Venmo, Cash App or cash. Sorry, no personal checks at this time.
For payment plan options, we offer Cherry through Alle. Find a payment plan that works for you with an APR starting as low as 0%. Check your eligibility here.
Repeated cancellations or no-shows, refusal to abide by spa policies, or inappropriate behavior will result in refusal of service. Vital Skin Spa reserves the right to refuse service to anyone for any reason.