Please take a moment to review Vital Skin Spa's policies before your appointment to ensure a smooth and enjoyable experience.
New clients are required to complete an in-depth consultation form prior to their appointment. This will be emailed to you immediately after booking. Please ensure all health and consent forms are completed before arriving to your appointment. If they are not filled out in advance, you will be required to do so upon arrival, which may cut into your service time with no price adjustments.
I highly recommend scheduling a consultation before booking your first treatment. It does not cost you anything and will give us a chance to discuss your skin goals, assess your skin, and determine which treatments are the best fit for you.
If you are receiving a med spa service for the first time, a Good Faith Exam (GFE) is required before your appointment. This is a brief medical evaluation performed by one of our medical directors at Aesthetic Collective to assess your overall health and clear you for treatment if you're a suitable candidate. This does not cost you anything and is a once a year requirement that typically takes less than 5 minutes to ensure your safety and eligibility.
By scheduling an appointment, you agree to the cancellation, no-show, and late rescheduling policy.
Please text me at 515-329-0330 as soon as possible if you are running late or needing to cancel/ reschedule your appointment. Since messages tend to get lost on social media, it is not the place to contact me. If you are more than 15 minutes late, your appointment may have to be rescheduled and you will be subject to a fee of $50.
Appointments must be rescheduled or canceled 24 hours in advance. Last minute notices will be subject to a fee of $50. If you fail to pay or your card declines, you will not be able to re-book until the fee is paid.
No-shows may be subject to 50% of the total service amount. When you no-show your appointment, that space is unable to be filled, and consequently is a loss of money and time as I am an appointment-only run business.
As a courtesy, appointment confirmation messages are sent 48 and 24 hours in advance by both SMS and email which will give you the option to confirm or cancel your appointment.
Repeated cancellations or no-shows, refusal to abide by spa policies, or inappropriate behavior will result in refusal of service.
Once services are rendered, there are no refunds. Aesthetic procedures come with no warranty, guaranteed or implied, of any certain result and vary from patient to patient. If you have experienced reactions in the past or have any known or possible known allergies/irritants, please indicate this within your intake form.
All product purchases are final sale. Defective products may be exchanged within 14 days for the same product.
If you are dissatisfied in any aspect, please contact me as soon as possible so I can work with you to find a suitable resolution.
For every new client you send my way, you'll both receive a $50 credit to use toward any full-priced service of $150 or more. There's no limit to how many people you can refer— the more you share, the more you earn! Simply have your friend mention your name when booking, and once they complete their first appointment, the credit will automatically be applied to both of your accounts.
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